Orders may be placed online at www.genevievelau.com at any time. Orders will be confirmed within 24 hours by a sales representative. Most items will ship immediately, provided the items are in stock. If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are between 2-4 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships.
Orders placed during holiday seasons or when there is a high volume of orders can take longer that the allotted time window. A sales representative will notify you if the production time is longer than usual.
Returns & Exchanges:
Unwanted goods may be returned for a refund or exchange provided that they are returned in their original condition, unused (with their original packaging) within 14 calendar days following delivery of the goods. We require an email from you stating the reason of return and requesting the return within 7 days of the delivery of the goods. For this purpose, please email us at firstname.lastname@example.org.
Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Until items are returned to us you are responsible for their safe. We recommend that you use postal insurance for any returns, as we do not accept liability for damaged or lost packages during transit back to us.
If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact us by phone at 917-612-1820 or by email at email@example.com.
Sales tax is applicable on all orders shipped within Connecticut at the current local rate. Orders shipped outside of Connecticut are not liable for sales tax.
We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that it may not be completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions -including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price.
Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Also, be aware every computer monitor has different settings so color and size may vary.
All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for standard size rings is based on a US size 6.
Disclaimer of Liability:
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. By visiting this Web Site, you agree that the laws of the state of Connecticut, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Disclaimer of Warranty:
Except as expressly provided to the contrary in a writing by Genevieve Lau, LLC this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Genevieve Lau LLC disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Genevieve Lau LLC does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Genevieve Lau LLC does not represent or warrant that our site or its servers are free of viruses or other harmful components.
Genevieve Lau LLC and any other product or service name or slogan contained in our site are trademarks of Genevieve Lau LLC and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Genevieve Lau LLC or the applicable trademark holder. All other trademarks, registered trademarks, product names and Genevieve Lau LLC names or logos mentioned in our site are the property of their respective owners.
Genevieve Lau LLC reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Genevieve Lau LLC.